KAPPEN

FAQ's

local_shipping

How long before my order ships and arrives?

We handcraft and ship out each item in 6-8 business days, then delivery usually takes another 14-17 business days for most destinations.

globe

Do you ship worldwide and what does it cost?

Absolutely. Every country we can legally reach is on our list, and orders over $74.99 USD/£54.99 GBP/$104.99 CAD/$116.99 AUD/€65.99 EUR (or equivalent) ship free; smaller carts see the flat rate shown at checkout.

package

Will my order arrive in one package?

Not always—items leave from the closest manufacturing facility, so separate parcels may show up a few days apart to speed things up.

distance

Where’s my tracking number?

We email it the moment your goodies ship; the link can take up to 48 hours to start showing scans - totally normal.

undo

What’s your return or refund policy?

Because every piece is made-to-order, we don’t accept returns—but we’ll send a free replacement if anything arrives damaged.

payments

Which payment methods are accepted and is checkout secure?

Visa, MasterCard, AmEx, Discover, PayPal, Apple Pay, Google Pay, and more - all processed via encrypted checkout for total peace of mind.

contact_support

Still have questions?

Our support team of fellow otakus can be reached at the following email: support@weebworld.shop.